Job description

Tasks

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wake-up calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Health benefits

  • Dental plan
  • Health care plan

Long term benefits

  • Group insurance benefits

Other benefits

  • Free parking available
  • Paid time off (volunteering or personal days)
  • Wellness program

Computer and Technology Knowledge

  • Multi-line switchboard
  • Word processing software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Personal Suitability

  • Client focus
  • Dependability
  • Effective interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Security and Safety

  • Criminal record check

Work Conditions and Physical Capabilities

  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure

Work Setting

  • Hospitality industry
  • Staff accommodation available
  • Urban area

Language

  • English

* If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.


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