Front Desk Agent
Best Western Mirage · High Level, AB
Description
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process guests' departures, calculate charges and receive payments
- Investigate and resolve complaints and claims
- Answer telephone and relay telephone calls and messages
- Follow emergency and safety procedures
- Provide customer service
- Assist clients/guests with special needs
- Maintain an inventory of vacancies, reservations and room assignments
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