G & C Logistics

User Support Technician

Job description

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Personal Suitability

  • Accurate
  • Client focus
  • Effective interpersonal skills
  • Judgement
  • Organized
  • Team player

Work Conditions and Physical Capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Sitting

Work Setting

  • Relocation costs covered by employer

Language

  • English

* If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.


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